Terms & Conditions (Sandy Cove Apartments)

Note: Variances can be agreed upon with the management in writing.

PRE- PAYMENT

A non-refundable fixed amount of AU$25 (admin fee) per apartment will be charged on the day of booking (unless bookings are made through a booking agency, in which case their conditions prevail).

Guest Cancellations / Curtailments & Guest No Show 

  • ALL Guest Cancellations / Curtailments & Guest No Show must be received in writing prior to 3 days of expected arrival {AU$25 will be forfeited}
  • Guest Cancellations / Curtailments & Guest No Show with less than 3 days written notice will forfeit one nights stay. This can vary from $190-$760 dependent upon your chosen apartment)
  • If a Special Rate/ Discounted Rate was granted for a long stay period, ANY Curtailment / Cancellation / Guest No show will result in a pro-rata tariff adjustment.

The tariff will be re-calculated using our Daily Rack Rate - This can vary from $190 - $760 ner night dependent upon your chosen apartment.

  • Christmas & New Year Period (20th December~18th January) will require at least 14 FULL DAYS notice to avoid a 50% cancellation fee/ Loss of 50% Deposit

 Payment for accommodation

  • Christmas & New Year Period (20th December 18th January)

 50% Payment MUST be received ONE month prior to arrival

  • All other seasons the balance of the tariff amount on arrival or prior 
  • The owners will make every effort to ensure the property is available as booked. However, the owners reserve the right to make alterations to bookings due to unforeseen circumstances.

Office hours are:

  • 9am to 5pm Monday to Friday
  • 9.30am to 3pm Weekends & Public Holidays

Check in: Our office closes at 5pm

  • (If arriving after 5pm, please call office for alternative arrangements)
  • Check in is between 3pm -5pm (earlier check is sometimes possible)
  • $50 surcharge for check in after 8pm
  • $100 surcharge after 10pm
  • NO CHECK-IN is possible after Midnight

To maintain a good standard for all our guests

We appreciate most guests will respect our property but would like to state the following conditions:

  • Number of guests should not exceed the number stated on the Booking.
  • Parties and Functions are strictly prohibited
  • Smoking is not allowed within the apartment (NO EXCEPTIONS)
  • Check out time is strictly 10am (unless otherwise agreed)
  • Disturbance to our neighbours (including excessive noise) is prohibited and may result in termination of rental and loss of bond
  • Bond of $500 is payable upon arrival (Cash or Credit Card )
  • Pets are NOT allowed
  • Loss - the owners do not take responsibility for the guest’s personal property.
  • We do not accept "Schoolies" bookings or parties
  • Someone over the age of 21 must be present to sign the bond form and must be staying in the apartment at all times.

 

 

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